Booking Information
  • 1) Appointment Reminder

    A final reminder message will be sent by Whatsapp 1 day before your appointment, please provide us with a number reachable by Whatsapp and acknowledge to confirm your appointment. We regret to inform you that we will proceed to cancel your appointment if there is no response to the confirmation message.

  • 2) Director Fee

    A $20 Director fee will be applicable to all appointments with Leona from 2 January 2023 onwards.

  • 3) Price

    The prices indicated in the booking system are minimum spend for the specific service and may defer according to your treatment needs. Our eyelist will best advice when you come in for your appointment. A detailed overview of our price list can be found on the 'Services' page of our website.

  • 4) Promos

    Promos are available for bookings with select Eyelist ONLY. Please book your appointment under the appropriate Promo type to enjoy the promotion.

  • 5) Deposit

    A deposit is required to secure promo slots (i.e. First-timer Promo and Birthday Promos). The deposit goes into your treatment price and you'll just have to top up the difference after your appointment. Deposits strictly can't be refunded in an event of a cancellation or no-show.

  • 6) Rescheduling & Cancellation

    A link can be found in your confirmation email to manage your appointment. Your appointment can be cancelled or rescheduled by 6:00pm the day before your appointment without incurring a $20 late cancellation fee or if you paid a deposit - having your deposit forfeited.

  • 7) Packages​ & Gift Cards

    Book a non-promo slot if you have a lash package or are intending to use a gift card. Your booking will be deducted from your package or gift card when you come in for your appointment.

  • 8) Lash Removal

    Lash removal can be included as an ‘add-on’ under a main service. If you’re looking to come in for removals ONLY please Whatsapp us.

  • 9) Lower Lash Extensions

    Lower lash extensions can only be done by Senior, Top and Director eyelists. We might not be able to go ahead with lower lash extensions if you book an appointment with an Eyelist or if your lash type is not suited for lower lash extensions.

  • 1) How long does each session take?

    A full set of Lash Extensions takes approximately 1.5 to 2 hours. Touch-ups take 1 to 1.5 hours. Lash Lift and Brow Laminate takes 1 hour.

  • 2) How long does the Lash Extensions & Lash Lift last?

    Depending on your lash care and natural lash growth cycle. Lash Extensions last for 4 to 6 weeks on average before requiring a touch-up. Lash Lifts last 5 to 7 weeks before requiring a new lift, and to ensure optimal lash health. Daily lash care is recommended for maximum lash retention (for example, washing your lashes daily with finger tips *gently*, not rubbing your eyes, using light eye makeup, avoiding high concentrated oil-based serum around your eyes, etc. More information can be found on our Instagram!)~

  • 3) Is it painful or damaging for my lashes?​

    Not at all! In fact, you’ll sleep like a baby. We strive to create a relaxing and comfortable environment and experience for our customers. Our eyelists are trained to treat every individuals' eyes with the most care and a gentle touch. On top of that, our lash extensions are carefully isolated and attached away from your skin to ensure ultimate comfort and optimal lash health. All our products used are also gentle on the eyes and lashes too~

  • 4) Can I still use mascara or put eye make up?​

    No changes to your make-up routine after getting a lash lift! However, mascara is not recommended after lash extensions because of the hassle of having to remove it thoroughly after. Any remnants of mascara would be tacky and can be a perfect habitat for a bacteria party~ Eye makeup is okay but be sure that it is cleanly removed.

  • 5) What is UPward Lash?​

    The UPward lash technique is an innovative Japanese technique that's able to magically lift up your lashes with the use of lash extensions. If you have droopy lashes and it becomes even more droopy with lash extensions, UPward lash is what you need!⁠

Daily 10 AM to 8 PM