A final reminder message will be sent by Whatsapp 1 day before your appointment, please provide us with a number reachable by Whatsapp and acknowledge to confirm your appointment. We regret to inform you that we will proceed to cancel your appointment if there is no response to the confirmation message.
A $20 Director fee will be applicable to all appointments with Leona from 2 January 2023 onwards.
The prices indicated in the booking system are minimum spend for the specific service and may defer according to your treatment needs. Our eyelist will best advice when you come in for your appointment. A detailed overview of our price list can be found on the 'Services' page of our website.
A deposit is required for first timers and promo slots. If you're coming in for a promo, please book your appointment under the appropriate promo type to enjoy the promotion. The deposit goes into your treatment price and you'll just have to top up the difference after your appointment. Deposits strictly can't be refunded in an event of a cancellation or no-show regardless of reason. If you'll like to reschedule please read below.
A link can be found in your confirmation email to manage your appointment. Your appointment can be cancelled or rescheduled by 6:00pm the day before your appointment without incurring a $20 late cancellation fee or if you paid a deposit - having your deposit forfeited.
The minimum spend for the service you booked for will still apply in the event of any last minute changes. For example: You’ve booked for a Full-set slot that has a minimum spending of $100. You notify us on the day of the appointment to change to a removal ($20) instead. Your removal appointment would still remain at $100, due to the minimum spending of your original appointment.
Touch-ups are for existing set of lashes done by us. If not, it’ll be considered a new set (i.e. touch-up of extensions by us starts from $60, and touch-up of lashes by other studios starts from $95).
Lower lash extensions aren’t for sensitive eyes, and we won't be able to go ahead with lower lash extensions if your lash type or lash health isn't suited for it~ For this reason, we do not recommend adding-on lower lash extensions for your first visit with us. It is best to only get lower lash extensions during a touch-up or subsequent sessions after we've accessed and advised you in-person.
A full set of Lash Extensions takes approximately 1.5 to 2 hours. Touch-ups take 1 to 1.5 hours. Lash Lift and Brow Laminate takes 1 hour.
Depending on your lash care and natural lash growth cycle. Lash Extensions last for 4 to 6 weeks on average before requiring a touch-up. Lash Lifts last 5 to 7 weeks before requiring a new lift, and to ensure optimal lash health. Daily lash care is recommended for maximum lash retention (for example, washing your lashes daily with finger tips *gently*, not rubbing your eyes, using light eye makeup, avoiding high concentrated oil-based serum around your eyes, etc. More information can be found on our Instagram!)~
Not at all! In fact, you’ll sleep like a baby. We strive to create a relaxing and comfortable environment and experience for our customers. We are trained to treat every individuals' eyes with the most care and a gentle touch.
More on why our extensions DO NOT DAMAGE your lashes can be found HERE!
No changes to your make-up routine after getting a lash lift! However, mascara is not recommended after lash extensions because of the hassle of having to remove it thoroughly after. Any remnants of mascara would be tacky and can be a perfect habitat for a bacteria party~ Eye makeup is okay but be sure that it is cleanly removed.
The UPward Lash Technique is an innovative Japanese technique that's able to magically lift up your lashes with the use of lash extensions. If you have droopy lashes and it becomes even more droopy with lash extensions, UPward Lash is what you need!